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Frequently Asked Questions

B3D Labs is a professional large-scale 3D printing and fabrication studio based at Industry City in Brooklyn, New York. We specialise in large-format FDM and SLA 3D printing, 3D scanning, and custom 3D design for marketing agencies, experiential brands, luxury retailers, architects, and artists. We are Brooklyn's highest-rated 3D printing studio with 179 Google reviews and a 4.9-star rating.

Yes. To prepare files for 3D printing at B3D Labs, submit your file in STL, OBJ, STEP, or 3MF format along with your target dimensions, quantity, material preference if known, and deadline. Our team reviews every file before printing to check for errors, wall thickness issues, and printability. If your file needs adjustments we will flag them before production begins. If you only have a sketch, photo, or reference image, our 3D design team can build a print-ready file for you. Submit your project at b3dlabs.com/contact and we will respond promptly. Submit a file today!

Turnaround at our Brooklyn studio depends on the size, complexity, and finishing requirements of your project. Small prints typically complete in 1–3 business days. Medium projects with finishing take 3–7 business days. Large-scale installations and multi-part builds typically take 1–2 weeks from design approval to delivery, sometimes longer. Rush turnaround is available depending on our current production schedule — contact us with your deadline and we will confirm availability.

B3D Labs offers professional large-scale 3D printing services at our Industry City studio in Brooklyn, New York — 68 34th St Suite B532, Brooklyn NY 11232. We are Brooklyn's highest-rated 3D printing studio with 179 Google reviews and a 4.9-star average rating. We produce large-format FDM prints for brand activations, retail installations, architectural models, event props, and custom fabrication. We serve clients across New York City and Brooklyn for on-site installation.

Pricing depends on part size, material, print resolution, quantity, and post-processing/finishing. Submit your file (or references) with dimensions and deadline, and we’ll provide a custom quote. Contact us to get a custom quote for your project!

No problem. We offer 3D design services and can create a production-ready model from sketches, photos, measurements, or a 3D scan—depending on your project goals. Get started here!

Yes. We can keep projects confidential and are happy to sign an NDA upon request before reviewing sensitive files. Contact us here!

Yes. We provide high-resolution 3D scanning in our Brooklyn studio, and on-site scanning may be available for large or immovable objects. We can deliver clean files for modeling, printing, or manufacturing workflows. Request a quote now!

A short description of your goal, any files (STL/STEP/OBJ), reference photos, dimensions, quantity, deadline, and finishing needs. If you don’t have a file, send what you have and we’ll recommend next steps. Project form here!

Yes. We diagnose, repair, and test 3D printers to confirm reliable operation. We support Bambu Lab, Creality, Prusa, and many common models—reach out with your printer model and the issue you’re experiencing. Contact us here to schedule a repair!

Policy

File Submission Guidelines

  • Accepted file formats: STL, OBJ, STEP, or formats agreed upon for design/scanning.

  • Files must be checked for errors and printability; we may adjust files to ensure successful printing.

  • We are not responsible for issues caused by corrupted or incompatible files.

Pricing & Payment

  • All pricing is based on project specifications, materials, and labor.

  • A deposit may be required for custom projects; full payment is due before shipping or pick-up.

  • Accepted payment methods: Card Payment and Bank Transfers.

  • Additional costs may apply for extra materials, revisions, or unforeseen printing/scanning issues.

Shipping & Pick-Up

  • Shipping costs and estimated delivery times will be provided at order confirmation.

  • We are not liable for damage or delays during transit.

  • Local pick-up is available by appointment.

Refunds & Cancellations

  • Custom designs and printed items are non-refundable unless defective or misprinted.

  • Refunds for printing errors caused by us will be evaluated on a case-by-case basis.

  • Cancellations may incur fees if work has already started.

Intellectual Property

  • Clients must have legal rights to all submitted files.

  • We are not responsible for copyright infringement caused by client-provided designs.

  • Designs created by our team remain our property until full payment is received and rights are assigned.

Safety & Liability

  • 3D printed items may have inherent risks; clients assume responsibility for proper use.

  • We are not liable for damages resulting from misuse of printed items, designs, or repaired printers.

  • Follow all provided instructions for assembly and use.

Printer Repairs & Warranty​

  • Warranty does not cover misuse, accidental damage, or third-party parts.

  • We will provide an estimate and turnaround time before any repair work.

Privacy

  • Customer information and files are confidential and used solely to provide our services.

  • We comply with applicable privacy regulations, including GDPR/CCPA where relevant.

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