Ask The Experts
Frequently Asked Questions
Yes. We accept STL, OBJ, STEP, and most common CAD formats. If you’re unsure about your file type, send it anyway—our team will confirm printability and recommend material and resolution options. Submit a file today!
Turnaround depends on size, material, and finishing requirements. Your quote includes an estimated timeline, and rush options may be available depending on our current production schedule. Reach out to our team to find out more!
Pricing depends on part size, material, print resolution, quantity, and post-processing/finishing. Submit your file (or references) with dimensions and deadline, and we’ll provide a custom quote. Contact us to get a custom quote for your project!
No problem. We offer 3D design services and can create a production-ready model from sketches, photos, measurements, or a 3D scan—depending on your project goals. Get started here!
Yes. We can keep projects confidential and are happy to sign an NDA upon request before reviewing sensitive files. Contact us here!
Yes. We provide high-resolution 3D scanning in our Brooklyn studio, and on-site scanning may be available for large or immovable objects. We can deliver clean files for modeling, printing, or manufacturing workflows. Request a quote now!
A short description of your goal, any files (STL/STEP/OBJ), reference photos, dimensions, quantity, deadline, and finishing needs. If you don’t have a file, send what you have and we’ll recommend next steps. Project form here!
Yes. We diagnose, repair, and test 3D printers to confirm reliable operation. We support Bambu Lab, Creality, Prusa, and many common models—reach out with your printer model and the issue you’re experiencing. Contact us here to schedule a repair!
Policy
File Submission Guidelines
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Accepted file formats: STL, OBJ, STEP, or formats agreed upon for design/scanning.
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Files must be checked for errors and printability; we may adjust files to ensure successful printing.
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We are not responsible for issues caused by corrupted or incompatible files.
Pricing & Payment
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All pricing is based on project specifications, materials, and labor.
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A deposit may be required for custom projects; full payment is due before shipping or pick-up.
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Accepted payment methods: Card Payment and Bank Transfers.
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Additional costs may apply for extra materials, revisions, or unforeseen printing/scanning issues.
Shipping & Pick-Up
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Shipping costs and estimated delivery times will be provided at order confirmation.
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We are not liable for damage or delays during transit.
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Local pick-up is available by appointment.
Refunds & Cancellations
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Custom designs and printed items are non-refundable unless defective or misprinted.
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Refunds for printing errors caused by us will be evaluated on a case-by-case basis.
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Cancellations may incur fees if work has already started.
Intellectual Property
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Clients must have legal rights to all submitted files.
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We are not responsible for copyright infringement caused by client-provided designs.
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Designs created by our team remain our property until full payment is received and rights are assigned.
Safety & Liability
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3D printed items may have inherent risks; clients assume responsibility for proper use.
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We are not liable for damages resulting from misuse of printed items, designs, or repaired printers.
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Follow all provided instructions for assembly and use.
Printer Repairs & Warranty
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Warranty does not cover misuse, accidental damage, or third-party parts.
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We will provide an estimate and turnaround time before any repair work.
Privacy
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Customer information and files are confidential and used solely to provide our services.
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We comply with applicable privacy regulations, including GDPR/CCPA where relevant.